Frequently asked questions

Enquiries received before 3:00 PM Pacific are quoted the same business day. Our twelve-month average is 3.9 working hours. If an item needs sourcing from a manufacturer, we tell you that within the same window and confirm the price as soon as we have it.

No. There is no minimum order and no small-order fee. Local delivery is free over $250 for account holders; below that a flat $18 delivery charge applies inside our route area.

Yes. Business and Managed supply accounts can apply for Net 30 terms. We ask for a completed one-page application, two trade references and a bank contact. Approval usually takes two to four business days.

We ship to all 48 contiguous states via UPS, FedEx and LTL freight. Alaska, Hawaii and US territories are quoted case by case. We do not currently ship internationally.

Northern Nevada is covered by our own vehicles, typically same day to two days. West Coast and Mountain states are one to two business days by ground; East Coast is four to five. Pallet freight runs three to seven business days.

Often, yes. Send us the written quote and we will review it line by line. If we cannot beat it honestly we will say so rather than cut corners on the product specification.

Yes, as standard. Safety Data Sheets, certificates of conformance, mill certificates where applicable and country-of-origin statements are supplied with the shipment at no charge.

Call your account manager the same day. Any picking or shipping error on our part is corrected at our cost, including return freight, and we ship the correct item on the next available service.

That is a large part of what our purchasing team does. Send a part number, a drawing or a clear photo including any markings. We cross-reference across sixty-plus manufacturers and quote both the original and a compliant equivalent where one exists.

On Managed supply accounts we hold agreed buffer stock on nominated lines against a rolling forecast. There is no storage fee; we simply ask for a twelve-month usage commitment on the specific lines.

One named account manager, with a direct phone line and a named backup. Accounts above $10,000 in annual spend are also reviewed personally by the owner, David Rodriguez.

Business and Managed accounts are invoiced on Net 30 terms. Open accounts pay by card or ACH before despatch. We also accept company checks. All prices are in US dollars.