Shipping & Returns

1. Order cut-off and processing

Orders confirmed before 2:00 PM Pacific on a business day are picked and despatched the same day where all lines are in stock. Orders confirmed after cut-off ship the next business day. We do not despatch on weekends or United States federal holidays. Part-shipment of an order is standard practice unless you ask us to hold for a complete despatch; there is no extra freight charge for a split we cause.

2. Shipping methods and cost

We currently do not ship internationally. Alaska, Hawaii and US territories are quoted case by case.

3. Tracking

A tracking number is emailed on despatch for every parcel shipment, and a PRO number for freight. Account holders can also call their account manager for a status check at any time during business hours.

4. Delivery inspection

Please inspect deliveries on arrival. Note any visible damage on the carrier’s delivery receipt before signing — this is what makes a freight claim possible. Report shortages, damage or incorrect items within five business days of delivery, with photographs where relevant, to David@win.aljarash.com.

5. Returns — what we accept

• Stocked catalog items, unused and in original unopened packaging, returned within 30 calendar days of delivery.
• Items shipped in error by us, at any time, at our cost including return freight.
• Items that arrive damaged or defective, reported within five business days.

6. Returns — what we cannot accept

• Special-order and non-catalog items placed with a manufacturer to your specification.
• Cut-to-length materials, custom kits and items modified after delivery.
• Opened chemicals, lubricants, adhesives and other hazardous goods, for safety and regulatory reasons.
• Used, installed or visibly worn items, and items missing original packaging or documentation.
• Personal protective equipment whose sealed packaging has been opened, where hygiene or certification integrity is affected.

7. How to return something

1. Email your account manager or David@win.aljarash.com with the invoice number, part numbers and quantities.
2. We issue a Return Authorisation (RA) number, usually the same day, with return instructions.
3. Write the RA number clearly on the outside of the package and include a copy of the paperwork.
4. Ship the goods back — return freight is at your cost unless the error or fault is ours.
5. We inspect on receipt and issue the credit within five business days of arrival.

Packages returned without an RA number cannot be identified against an account and may be refused.

8. Restocking fees

No restocking fee applies to stocked items returned unopened within 30 days. Special orders, where the manufacturer agrees to take them back at all, carry the manufacturer’s restocking charge, typically 15% plus return freight. We always tell you the exact figure before you commit to the return.

9. Refunds and credits

Credits are issued to the original payment method, or against your account balance where you buy on terms. Card refunds typically clear within five to ten business days depending on your bank. Original outbound freight is refunded only where the return arises from our error or a defective product.

10. Warranty claims

Manufacturer warranties are passed through in full and we handle the claim on your behalf. Send us the part number, invoice, a description of the failure and photographs. Most claims are resolved within ten business days, and we will supply replacement stock in the meantime where the line is critical to your operation.

11. Cancellations

Orders for stocked items can be cancelled free of charge at any point before despatch. Special orders can be cancelled without charge only until we place the purchase order with the manufacturer — usually the same day. After that, the manufacturer’s cancellation terms apply and we will quote them to you in writing.

Contact for this policy

Questions about this document should be addressed to David Rodriguez, Owner & Managing Director:

• WIN Aljarash LLC, 3699 Comstock Circle, Carson City, Nevada 89703, USA
• Email: David@win.aljarash.com
• Phone: +1 408-315-6546