Privacy Policy

1. Who we are

WIN Aljarash LLC (“WIN Aljarash”, “we”, “us”) is a limited liability company registered in the State of Nevada, USA, with its principal place of business at 3699 Comstock Circle, Carson City, Nevada 89703. We operate the website at win.aljarash.com and act as the controller of the personal information described in this policy.

This policy explains what we collect, why we collect it, how long we keep it, who we share it with, and the choices you have. It is written to be read, not to be survived.

2. Information we collect

Information you give us

• Name, company name, job title, business email address and telephone number submitted through our enquiry form or by email.
• Delivery and billing addresses, purchase order references and the content of your enquiry.
• Credit application details, including trade and bank references, where you apply for account terms.
• Any correspondence you send us by email, telephone or post.

Information collected automatically

• IP address, approximate location derived from it, browser type and version, operating system and device type.
• Pages viewed, referring URL, date and time of visit and time spent on each page.
• Cookie identifiers, as described in our Cookie Policy.

We do not knowingly collect special categories of personal information, and we do not collect information from children. This is a business-to-business website.

3. How we use your information

• To respond to enquiries and prepare quotations — the main reason anyone contacts us.
• To process, fulfil and deliver orders, including passing delivery details to carriers.
• To manage accounts, assess credit applications, issue invoices and collect payment.
• To provide customer service and handle returns, warranty claims and complaints.
• To meet legal and tax obligations under federal and Nevada state law.
• To measure and improve the website using aggregated analytics, where you have consented to analytics cookies.
• To advertise our services on search and social platforms, where you have consented to advertising cookies.

We do not sell personal information, and we do not share it with third parties for their own independent marketing.

4. Legal bases (for visitors in the EEA and UK)

Where the GDPR or UK GDPR applies to a visitor, we rely on: contract (to quote for and fulfil orders), legitimate interests (to run and secure our business, and to respond to business enquiries), legal obligation (tax, accounting and export records), and consent (non-essential cookies and marketing email). Consent can be withdrawn at any time without affecting prior processing.

5. Sharing your information

We share personal information only with parties who need it to do a job for us, and only to the extent required:

• Carriers (UPS, FedEx and LTL freight partners) — name, delivery address and contact number.
• Manufacturers and distributors — where an item ships directly, or for warranty processing.
• Payment processors and our bank — we do not store full card numbers on our systems.
• Accountants, auditors and legal advisers — under professional confidentiality obligations.
• IT and hosting providers — website hosting, email and business software, under written agreements.
• Authorities — where we are legally required to disclose, or to establish or defend legal claims.

6. Cookies and analytics

Essential cookies keep the site functioning and remember your cookie choice. Analytics and advertising cookies are set only after you accept them in the banner. You can change your decision at any time through the cookie preferences link in the footer. Full detail is in our Cookie Policy.

7. How long we keep information

• Enquiries that do not become orders: 24 months from the last contact.
• Customer and order records, invoices and tax documents: 7 years, as required for federal and state tax purposes.
• Credit application files: 7 years after the account is closed.
• Website analytics data: 26 months in aggregated form.
• Email correspondence: 3 years unless it forms part of an order record.

8. Security

The website is served over HTTPS. Business systems are access-controlled, protected by multi-factor authentication and backed up daily to an encrypted off-site location. Access to customer records is limited to staff who need it for their role. No system is perfectly secure, but we take these obligations seriously and will notify affected customers and any required authority without undue delay in the event of a breach that presents a risk to them.

9. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, correction of inaccurate information, deletion, restriction of processing, portability, or to object to certain processing. Residents of Nevada may direct us not to sell their covered information — we do not sell it in any event. Residents of California may have additional rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them.

To exercise any right, email David@win.aljarash.com with enough detail for us to identify your records. We respond within 30 days and do not charge a fee for reasonable requests.

10. International transfers

We are a United States company and our systems are hosted in the United States. If you contact us from outside the US, your information will be transferred to and processed in the US. Where required, we use appropriate safeguards such as the European Commission’s standard contractual clauses with our providers.

11. Third-party links

This website links to a small number of external resources such as map and carrier tracking services. We are not responsible for the privacy practices of those websites, and we recommend reading their policies before submitting information to them.

12. Changes to this policy

We review this policy at least annually and whenever our processing changes materially. The date at the top of the page always reflects the current version. Substantive changes affecting existing customers are notified by email.

Contact for this policy

Questions about this document should be addressed to David Rodriguez, Owner & Managing Director:

• WIN Aljarash LLC, 3699 Comstock Circle, Carson City, Nevada 89703, USA
• Email: David@win.aljarash.com
• Phone: +1 408-315-6546